text by Jenny Bai translated by Elsa Zhang
天津萬麗泰達酒店在天津是一家不容忽視的五星級酒店，優美的音符從大堂的黑色鋼琴中傳出, 高貴典雅的氣氛籠罩著這座布局別致的酒店。能夠有幸采訪這裡新到任的總經理漢斯·龍田斯先生是一樁令我向往已久的差事，今天終於如願以償。
龍田斯先生是在一九九零年加入酒店行業。比利時領事館、上海希爾頓國際酒店、美國加利福尼亞 HOU WA 實業公司、臺北喜來登酒店、無錫喜來登酒店、臺北威斯汀酒店、喜達屋酒店集團、阿拉伯ROTANA酒店、埃及開羅萬豪酒店以及埃及及塔巴萬豪度假酒店都曾留下過他的身影。二零零一年龍田斯先生正式加入萬豪集團，其嚴謹的工作作風和慷慨的處事方式使其美譽傳遍四方。
二零零七年十二月一日，龍田斯先生成為了天津萬麗泰達酒店的新一員，在這裡繼續開拓他的事業。
都市精粹：龍田斯先生，在您的眼中，中國是一個怎樣的國家？
龍田斯先生：『中國是一個很有活力的大市場，她正在邁著穩健的步伐前進著，速度卻著實令人驚嘆。』
龍田斯先生向我們分析了酒店業在中國的發展潛力。他指出目前中國酒店出入外賓的人數比以往任何一個階段都要多，因為中國已經成功地實行了改革開放政策，外賓們也感覺到生活在這個發展中國家越來越舒服了。同時，中國也在不斷地接受外來思想、技能以及商貿等各種領域的先進之處。中國已經十分充分地與國際接軌並有望引領國際步伐。對於天津而言，這裡年輕，充滿活力，稱得上後生可畏，龍田斯先生對這座城市給予了無限希望。
都市精粹：萬豪的企業文化一向別具特色，您有沒有想過將萬豪的企業文化與當地文化融合呢？
龍田斯先生：『萬豪的創始人說過這樣一句話：‵如果你對你的同事關懷備至，他們就會去用心關照你的客戶，如果客戶得到了關照，他們就會蜂擁而至地來找你。我們希望看到面帶笑容的客戶！′』
都市精粹：對於跨文化交流，您又是怎樣在員工中建立起一種有效的促進模式呢？
龍田斯先生：『尊重不同國家的文化是必須的，在這之中沒有對與錯的分別，存在的只是各自的特色與區別。』
都市精粹：謝謝您接受我們的訪問，最後還想對讀者說些什麼？
龍田斯先生：『我只想說，來到天津讓我有了更高漲的工作熱情。』
通過采訪了解到，工作之餘，生活對於龍田斯先生格外重要。閱讀和高爾夫一直都是龍田斯先生的業餘愛好。高質量的生活使得龍田斯先生在事業上如日中天。
The Renaissance TEDA Tianjin Hotel is hardly a site that goes unnoticed, with its five star status, elegant setting, and whimsical black piano notes floating around the lobby. Coupled with an opportunity to interview Hans Loontiens, the new General Manager, it is certainly a coveted place to be.
Mr. Loontiens began his career in the hotel industry in 1990. The Belgium consulate, Shanghai Hilton International Hotel, American California Hou Wa Industrial Company, Taibei Sheraton Hotel, Wuxi Sheraton Hotel, Taibei Westin Hotel, Starwood Hotel Group, Arabia Rotana Hotel, Egypt Cairo Marriott, and Egypt Taba Marriott Resort make up his portfolio, to name a few. Since joining Marriott Group in 2001, Loontiens has built his reputation on excellence, a serious work ethic, and a more than generous style.
On December 1, 2007, Loontiens found his place as a new member of the Renaissance family.
METROZINE: Mr Loontiens，what do you think about China?
Mr Loontiens: 『China is one of the most exciting markets. It is developing at such an amazing pace.』
Loontiens explains his observations of the development of the hotel industry in China. He points out that now, more than ever, foreigners have become a natural element in most Chinese hotels. Because China is making such efforts to open itself to the world, foreigners are beginning to feel more and more comfortable in this great Middle Country. And because foreigners are spending time in China, China is gaining – outside perspectives, skills, trades, and status. China has stepped onto the international track, soon to be leading the march. Loontiens also has much hope for Tianjin, an area he claims to be young, though quickly rising to the occasion.
METROZINE: How have you been able to implement the Marriott Culture into the local one?
Mr Loontiens: 『Mr. Marriott always said: if you look after your associates, they will look after your customers, and if you look after your customers, they will come back again and again. We are looking for happy customers.』
METROZINE: What about cross-cultural communication? How do you create an effective forum for your employees?
Mr Loontiens: 『We must respect each other」s culture. Only then can we learn that there is no right or wrong, just different.』
METROZINE: Thank you, and what else?
Mr Loontiens: 『I am very excited to be in Tianjin!』
In addition to his career, life is also a priority for Loontiens. Reading and golf are past times he cherishes. But family has always been the safeguard of his career.
| 
